Shipping Policy
1. Shipping Policy Overview
This policy outlines the procedures related to order processing, shipment, delivery estimates, tracking information, and shipping-related matters.
2. Shipping Coverage and Costs
We currently deliver orders within the United States only. Standard shipping is provided at no additional charge, and no shipping fees are added during checkout.
3. Processing Schedule
After an order is successfully placed, an order confirmation email is sent automatically. Orders are generally prepared and processed within 1–3 days, Monday to Friday. Orders submitted after 04:00 PM ET will be processed on the following business day. Processing does not occur on weekends or public holidays.
4. Estimated Shipping Times
Once dispatched, transit typically arrives within 4–6 days, Monday to Friday. Combined processing and transit times generally result in an estimated shipping window of 5–9 business days. Delivery estimates exclude weekends and public holidays.
5. Shipment Confirmation and Tracking
When your order has been dispatched, a shipment confirmation email will be sent. A separate email containing tracking details will follow, enabling you to monitor the progress of your package throughout the delivery process.
You can also use the order tracking page to review the latest shipping updates.
6. Cancellation Requests
Customers wishing to cancel an order must submit their request before order processing begins by contacting [EMAIL]. Once processing has started, cancellation is no longer available. In such cases, customers can follow the procedures outlined in the Return and Refund Policy.
7. Damaged, Defective, or Incorrect Deliveries
If you receive an item that is damaged, defective, or different from what was ordered, please contact [EMAIL] and provide the following information:
- Your order number
- A description of the issue
- Photographs showing the received item and its condition
After review and verification, the issue will be resolved through a replacement item or an approved refund.
8. Unexpected Shipping Delays
Occasionally, deliveries may be delayed due to factors beyond our control, including carrier disruptions, severe weather conditions, seasonal demand, or public holidays. In such situations, delivery may require up to three additional business days beyond the estimated timeframe. If your order has not arrived after this period, please contact [EMAIL] for further assistance.